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Yorkhill
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Course Examples
Checklist of the Types of Courses held
MANAGEMENT DEVELOPMENT
Change Management
Motivation and Communication
Empowerment and Delegation
Leadership and Teambuilding
Supervisory Skills
Time, Stress and Crisis Management
Effective Meetings, Agendas and Minutes
Performance Appraisal and Skills Review
Coaching and Counselling
Report Writing
Presentation Skills
Recruitment and Selection
Train the Trainers
COMMERCIAL AND FINANCE
Budget Preparation and Control
Cash Management and Collection
Finance for Non-Financial Personnel
How to avoid Tax
Interpreting Accounts
Strategic Business Planning
Creative Problem Solving
Project Planning and Control
Book Keeping, Tax and Statistics
MARKETING AND SELLING
Strategic Marketing and Selling
Negotiating Skills
Telephone Behavior Techniques
Appointments and Telesales
Advanced Selling Techniques
The Psychology of Selling
CUSTOMER AWARENESS
Customer Care
Influencing Skills
Handling Conflict
OTHER
Computers in Business and the Internet
Microsoft Office
Managing your Accounts and Finances with Computer Systems
Health and Safety in the Office
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